FAQs

ORDERS

How long will it take for my order to be processed?

Orders are processed and shipped within 2-5 business days.

*Shipping times may be delayed during sales, holidays or peak periods.

Orders placed on Friday or on Saturday, Sunday or a bank holiday will not begin processing until Monday or the following business day.

Orders are not shipped on Saturdays, Sundays or Holidays.

 
Can I cancel, change or add to my order?
Yes you can. As long as the order hasn't been shipped or processed yet you can make changes. You can email your request to deluxebeautysupply.ca or do it yourself through the link on your confirmation email.
 

Why was my order cancelled?
We normally send an explanation when we initiate a cancelled order. We will normally cancel any order if the product has been damaged and we can't get a replacement. We will also cancel any order deemed fraudulent 

Store Pick-up & Local Delivery

How long do store pick up or local delivery orders take to process?

Store pick-up and local delivery orders can take anywhere from 30 minutes to 2 days to be processed.

I need my order today, is there any way to know before ordering?

Certainly, you can give us a call at 905-216-0380 or email us to confirm if the product you are looking for is in-store or at the warehouse. Orders for products in-store are able to be processed the same day.

How do I know if the product I want is available in-store?

In-store products will state on the product page that they are "In Stock In Store" as well as the quantity available.

How do I know when to pick up my order at the store?

We will send you an email or a text to let you know that the order is ready for pickup. Please bring your confirmation text or the order number to pick up the order. 

Do you offer Local Delivery?

We offer local delivery for orders placed within our delivery zone Monday to Friday. 

How do I know if I qualify for Local Delivery?

Orders that fall within our delivery zone, will automatically be given the option for delivery at checkout. 

Do you offer Same Day Local Delivery?

We currently offer Same Day Local Delivery on In-Store Products ONLY as long as the order is placed by 9am. Orders received after 9am for in-store products may not be delivered the next day. Same Day Local Delivery is currently not available on weekends or holidays.

Can I still get Local Delivery on products not in-store?

Absolutely. Orders for delivery that have products not currently in-store may take 2 business days to be delivered. 

How will I know when to expect my delivery order?

We will notify you when your order is ready to be delivered. The delivery driver will call or text you prior to arrival to confirm delivery details. Orders are delivered between 10am - 8pm Monday to Friday. 

Do you offer Local Delivery on Saturday or Sunday?

We currently only offer Local Delivery on weekends upon request. Orders must be for In-Store Products ONLY and placed by 9am Friday for Saturday delivery or 9am Saturday for Sunday delivery. A note must be on the order specifying that you require a Saturday or Sunday delivery. Orders that contain products not currently in-store will not eligible for weekend delivery.

Do you offer Local Delivery on holidays?

No, at this time we do not offer delivery on holidays.

Do you offer Local Delivery on holidays?

No, at this time we do not offer delivery on holidays.

I live outside of your delivery zone but within the GTA. Can I get my order delivered instead of shipped?

Absolutely, we would be glad to help you with this. Please reach out to us directly and we will be able to offer you a quote on the delivery fee required for your location.


SHIPPING

When will my order be shipped?
Orders are shipped out daily by 4PM EST Monday to Friday.

How long does it take for my order to be delivered?
Orders can take anywhere from 1-10 days to be delivered depending on your location.  Delivery estimates are provided by the carrier at the checkout. Please note delivery times are based on how far the order has to travel and do not include processing times. 
 
What shipping methods do you offer? 
We currently offer shipping through Canada Post.

 

How much will it cost to ship my order?
We offer FREE SHIPPING on orders over $75 (before taxes) within Canada. If you require faster delivery, the best method of getting an estimated shipping cost is to add all the items you want to purchase into your shopping cart. Once in the shopping cart page, input the province, and area code of where you will be shipping to and an estimated shipping cost will be provided. 

Can I cancel my order after it has been shipped?
Orders cannot be cancelled after they have been shipped. 

 My item(s) arrived damaged. What can I do?

We apologize for the inconvenience of receiving a damaged item. Please contact us immediately so we can ship out a replacement item.
Please email us at deluxebeautysupply.ca
My product arrived but it is different from the picture on your website. Was I sent the wrong product?
We strive to ensure the accuracy of the product images, information and ingredients on our site. Occasionally manufacturers make changes to the packaging and/or ingredients in their products. When this happens sometimes we are not aware that there even is a change until after we receive the shipment. In some cases the change may be pending an update on our website when the order was submitted.
We try to make an effort to contact customers before shipping orders where we know there has been a change. If you received the new version of a product but wanted the original version, please let us know and we will process a return and refund for you. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. 
 
The item I want has changed it's packaging or formula and I see that you have that version pictured on your site. How can I be sure that I am getting the old and not the new version?
Just give us a call or send us an email and our team will be able to verify exactly what version we have. It might be that the change may be pending an update on our website. 
  

PAYMENT

What payment methods do you accept?

  • Visa
  • MasterCard
  • PayPal
  • PayBright
  • Interac e-Transfer