FAQs

ORDERS

How long will it take for my order to be processed?

Orders are processed and shipped within 2-4 business days.

Orders placed by 8am ET Monday-Friday will start being processed the same day. Orders placed after 8am Monday-Thursday may not begin processing until the next business day. Orders placed after 8 AM ET on Friday or on Saturday, Sunday or a holidays will not begin processing until Monday or the following business day. Orders are not shipped on Saturdays, Sundays or Holidays.

 
Can I cancel, change or add to my order?
Yes you can. As long as the order hasn't been shipped or processed yet you can make changes. You can email your request to deluxebeautysupply.ca or do it yourself through the link on your confirmation email.
 
Why was my order cancelled?
We normally send an explanation when we initiate a cancelled order. We will normally cancel any order if the product has been damaged and we can't get a replacement. We will also cancel any order deemed fraudulent 

SHIPPING
When will my order be shipped?
Orders are shipped out daily by 4PM EST Monday to Friday.

How long does it take for my order to be delivered?
Orders can take anywhere from 1-10 days to be delivered depending on your location.  Delivery estimates are provided by the carrier at the checkout. Please note delivery times are based on how far the order has to travel. 
 
What shipping methods do you offer? 
We currently offer shipping through Canada Post.

 

How much will it cost to ship my order?
We offer FREE SHIPPING on orders over $60 (before taxes) within Canada. If you require faster delivery, the best method of getting an estimated shipping cost is to add all the items you want to purchase into your shopping cart. Once in the shopping cart page, input the province, and area code of where you will be shipping to and an estimated shipping cost will be provided. 

Can I cancel my order after it has been shipped?
Orders cannot be cancelled after they have been shipped. 

 My item(s) arrived damaged. What can I do?

We apologize for the inconvenience of receiving a damaged item. Please contact us immediately so we can ship out a replacement item.
Please email us at deluxebeautysupply.ca
My product arrived but it is different from the picture on your website. Was I sent the wrong product?
We strive to ensure the accuracy of the product images, information and ingredients on our site. Occasionally manufacturers make changes to the packaging and/or ingredients in their products. When this happens sometimes we are not aware that there even is a change until after we receive the shipment. In some cases the change may be pending an update on our website when the order was submitted.
We try to make an effort to contact customers before shipping orders where we know there has been a change. If you received the new version of a product but wanted the original version, please let us know and we will process a return and refund for you. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. 
 
The item I want has changed it's packaging or formula and I see that you have that version pictured on your site. How can I be sure that I am getting the old and not the new version?
Just give us a call or send us an email and our team will be able to verify exactly what version we have. It might be that the change may be pending an update on our website. 
  

PAYMENT

What payment methods do you accept?

  • Visa
  • MasterCard
  • PayPal